Dear client, 

You are probably here because you are seeking further information on Claudia's consulting services. To ensure that the consulting is valuable to you and helps you to achieve the outcomes you desire, please read and understand the terms and conditions following. If you have any questions please don’t hesitate to get in touch.

Terms & Conditions when working with Creative Business Pro:

General
Creative Business Pro provides you with consulting services to facilitate your achievement of specific and agreed goals related to your personal and professional development through a series of regular conversations or meetings with you (consulting sessions), and on-going support in between sessions, on these terms and conditions. You will define your goals with Claudia during the consulting sessions.

Your role and preparation
Coaching provides you a structure of support, to help you focus and achieve goals. As preparation for each consulting session, please bring the topic, question or challenge. If you are well prepared, Claudia can provide you a greater value and impact. Coaching is a very rewarding journey, the most relevant investment in your business. 
Your results are dependent on your actions. You enter consulting with the full understanding that you are wholly responsible for creating your own results. Consulting addresses your specific business and work based topics, balance, personal performance and development. Activities may include creative exercises, values clarification, power brainstorming, business or career strategic planning, among others.

Claudia's engagement as consultant
Claudia is professionally trained in Co-Active Coaching by The Coaches Training Institute (CTI). She adheres to the International Coach Federation (ICF) code of ethics. Claudia serves as your sparring partner, challenger and supporter. Claudia is objective and will only provide honest opinions and/or constructive feedback and guidance. She is not a friend or people pleaser, rather a person who believes in you and you can trust.
As your consultant she knows you have the answers that are most valuable and relevant to your business. Claudia's expertise is to ask questions so that you find the answers. If applicable, she will share any experience, knowledge and resources that may be of benefit. Claudia keeps you true to your personal and business values, and helps you stay on track to get the results you want.
In between sessions, you can always reach Claudia via email or mobile. She usually responds promptly to short clarification emails, quick questions, celebrations or emergencies. 

Confidentiality
Claudia acknowledges that anything you share with her is completely confidential. She undertakes not to disclose any information you share with her in any session in any way whatsoever (unless in the unlikely event Claudia is required to do so by law). For details please see ICF code of ethics, as mentioned earlier.
If you ever say or do anything during a session that you don’t feel comfortable with, or if you have any concerns at all with the consulting, please let Claudia know as soon as possible. For the consulting to be effective it’s important that you are completely honest, open, and at ease.

Commitment
Claudia's goal is to support you in moving forward on the topic you bring to consulting. Claudia is committed to guide you in achieving the best possible outcome. Her method will be to ask questions, to help you focus, learn, prioritize, and motivate yourself to achieve the goals you seek. Obviously, the ultimate responsibility of achieving your goals rests with you.

Consulting Timeframe
In order for you to get the best ongoing results from consulting, Claudia will discuss the best program for you. The consulting is based on the program as described online. Claudia expects you to make a mental commitment, to yourself, for at least one program. This will allow you to begin to see some of the major benefits from consulting. 

Consulting Session & Booking
A consulting session will be carried out virtually (Zoom or Butter) or face-to-face in the Netherlands, at mutually agreed times during the period. A consulting session typically takes place for 60 minutes. You can directly book your regular sessions online in the booking form. Claudia will confirm the booking shortly after. 

Growth Challenges
You acknowledge that Consulting may be personally, emotionally and mentally challenging and that there may be occasions on which you will feel emotional challenges - including frustration, annoyance or stress. This is part of the growth process, which is a natural human reaction if you step beyond your comfort zone. 

Liability
You will not hold Creative Business Pro liable for any loss, liability, claim or cost incurred by you (or any person related to you), whether direct or indirect, related to the consulting and/or sessions, including without limitation in respect of any mental, physical, emotional stress or distress (or other ailment or condition).

Fees, Invoicing and Payment
Claudia's consulting fees are communicated by email to you. She requests that you pay by IBAN bank transfer or Paypal in advance of the first consulting session of the program. A formal invoice in PDF format will be emailed.

Availability and Notice
If for any reason you must reschedule, please give Claudia at least 24 hours’ notice. Without notice or a compelling explanation, you will be charged for the session.

Collaborative Consulting
Claudia's consulting assists you to move forward in order to gain more meaningful and satisfying outcomes in your creative business. It's teamwork, an active collaboration between us. Claudia guides you, steers, challenges and motivates you.